Refund and Returns Policy
Thank you for shopping with Modern Couch Store! We are committed to providing high-quality couches and ensuring a smooth shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return most items within 30 days of delivery for a full refund or exchange, subject to the conditions below:
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order confirmation or receipt) is required.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
Please Note: Custom, made-to-order, or clearance items are final sale and not eligible for return or refund, unless damaged or defective upon arrival.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We may request photos to assess the issue. We will arrange for a replacement or refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will be applied to your original payment method within 5–10 business days.
Return Shipping Instructions
To initiate a return, please contact our Customer Service team at contact@moderncouchstore.com or call us at +1 (951) 343-1532. We will provide you with return instructions and a return authorization number.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at contact@moderncouchstore.com.
Restocking Fee
A 15% restocking fee may apply to returns that are not due to our error or a product defect.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
Email: contact@moderncouchstore.com
Phone: +1 (951) 343-1532